Are you uncertain about the color clashes, size issues, or buyer’s remorse with your Evie Ring? Don’t worry! I’ve done the legwork for you. Drawing on experiences from real users and direct communication with the Evie Support Center, I’ve compiled all the info you need.
I’ve come across Evie’s return and exchange policies, and both are refreshingly simple. There aren’t those long or complex forms to fill out. So, stay with me, and I will show you how to execute the process with grace.
Understanding the Evie Ring’s Return & Exchange Policy
While exploring how to return or exchange Evie, I found out I had 30 days from the date of shipment to return it for a full refund or exchange. Evie allows you to return the ring for any reason, whether it’s due to a manufacturing defect, damage during shipping, or simply changing your mind.
Exchanges work similarly. As long as the ring is unworn and undamaged (except for manufacturing or shipping defects/damages), it is exchanged. If there’s wear and tear, Evie may charge for the exchanged product or cancel the return. However, this doesn’t apply to the packaging.
When I spoke to Evie’s Customer Support, they told me buyers can use their own packaging for returns if the original one is misplaced or thrown away.
Keep in mind that exchanges are a one-time deal. You can’t change the size, style, or color after one exchange. Also, once an exchange is made, returning the ring for a refund is not an option.
For the refund process, when a return request is submitted, the support team usually gets back to the customer within 1-2 business days. They cover the shipping charges for both returns and exchanges.
Once the return request is approved, Evie will process the refund within 2-3 days. However, it can take about ten days for the refund to appear in an account, depending on the bank. Evie refunds directly to your original payment method. There is no way to request a refund to another account.
How to Initiate a Return or Exchange?
The exchange and the return processes are pretty similar. The only difference is that with a return, you get a refund, and with an exchange, you get a new ring (I know, sounds straightforward, huh?).
P.S. You can also ask for a new sizing kit when you exchange.
However, before you start, have your order confirmation email or the email address you used to buy the ring ready. So, here’s what you need to do to begin:
- Head over to the Evie Support Center.
- Scroll to the bottom and click the Submit a Request button.
- Tap the first field and select I have an Evie Ring from the dropdown.
- Next, enter the email ID that you used while ordering your ring.
- Under “What type of issue are you facing?” select I would like to return my ring, or I would like to Exchange my ring based on what you need.
- Now, select your reason for the return or exchange.
- Write a subject and type out your request description, especially if you have any special details to discuss.
- Attach any images that might help them understand your situation, and hit Submit to complete the request process.
That’s it! They will get back to you within 1-2 business days to complete your request.
You will need to provide them with the ring order number. You can find it in the order confirmation email. If you can’t find it, you can contact Evie Ring’s support team using the email address used for the purchase.
Frequently Asked Questions
Wrap Up
Evie’s Straightforward Return & Exchange Policy Brings Peace of Mind to Most Users. Based on My Encounters, Evie’s Email Support Tends to Reply Within 24 Hours. but There Might Be Times when You Need to Follow up Through Social Media or Keep Emailing until You Hear Back.
