Fitbit’s ECG app is one of the brand’s most powerful health-tracking features to analyze the rhythm of your heart right from your wrist. However, thousands of users have raised concerns about the ECG app not showing on Fitbit and are looking for ways to access it.
If your ECG app disappeared after the firmware update, fret not and stay with us for easy ways to fix it.
Why Is The ECG App Not Showing On Fitbit?
The ECG app not showing on Fitbit issue could be triggered by various factors like unavailability, incompatibility of the device, the age factor, and many other unprecedented factors.
The electrocardiogram (ECG or EKG) measures the heart’s electrical activity by recording electrical signals. The Fitbit ECG app can be used to record and analyze the signs of atrial fibrillation (AFib) and get irregular heart rhythm notifications sent right to your device. All users can now gain exclusive insights into their heart health, which are rooted in research, clinically validated for accuracy, and FDA-approved. This enables users to share the results with healthcare professionals.
1. Incompatible Device
The ECG app has been designed exclusively for certain Fitbit devices. If the user tries to use the ECG app on any of the other Fitbit devices, they will face recurring operational issues that result in the ECG app not working properly. The ECG app is currently available on the following Fitbit devices:
- Fitbit Sense
- Fitbit Sense 2
- Fitbit Charge 5
- Fitbit Charge 6
Certain models of the Fitbit, such as Versa, Inspire, or Luxe series, don’t support the ECG app.
2. Regional Restriction
The Fitbit ECG app is not available for all users around the globe. It is currently available only in the following countries:
- American Samoa
- Austria
- Australia
- Belgium
- Canada
- Czech Republic
- Chile
- France
- Guam
- Germany
- Hong Kong
- Italy
- Ireland
- India
- Luxembourg
- Netherlands
- Norway
- New Zealand
- Portugal
- Poland
- Puerto Rico
- Romania
- Spain
- Singapore
- Switzerland
- Sweden
- United States
- United Kingdom
- US Virgin Islands
If your Fitbit account or phone region is set to a location other than these, the ECG app will not appear.
3. firmware or software glitch
A recent firmware update or app update may be the reason for a temporarily hidden or disabled ECG on your Fitbit.
4. Insufficient Charge or low battery
Lack of sufficient charge in the device or the synced device will result in misreadings and other inconsistencies, like the ECG app not showing on Fitbit devices.
The low battery can also cause sync issues, which can interrupt and cause the apps to not load properly.
5. Outdated Device or app
Outdated software or firmware malfunctions frequently due to the lack of updates on a regular basis, resulting in the ECG app not showing on Fitbit devices.
Keep both the app and device firmware updated to ensure the ECG app functions properly.
Does ECG require Fitbit Premium?
No, the ECG app on Fitbit does not require a premium subscription. All Fitbit users can use the ECG app and gain full access to their vitals, even without a Fitbit Premium subscription.
With the Fitbit Premium subscription, users can get workout recommendations according to their level of intensity, taking into account the recovery time with the Daily Readiness Score, but it is not needed for ECG.
How To Fix ECG App Not Showing On Fitbit
You can easily fix the ECG app not showing on Fitbit by following the instructions explained below:
Fix 1: Restart The Device
One of the simplest ways to fix technical errors is to restart the device. Just press and hold the side button for 10 seconds until you see the Fitbit logo pop up. Wait for a while, and turn on the Fitbit to easily fix the ECG app not showing up.
Unlike resetting Fitbit devices, restarting the device will not permanently delete your stored data. However, the method of restarting the Fitbit device might vary depending on the Fitbit model.
Fix 2: Force Stop or reinstall the Fitbit app
If you are not able to fix the ECG app not showing on Fitbit error after restarting the device, then it might be because the Fitbit app on your phone is bugged.
On your Android: Go to Settings > Apps > Fitbit > Force Stop, then Storage > Clear cache.
On your iPhone: Swipe the app closed or uninstall and reinstall the Fitbit app from the App Store.
Open Fitbit again and let it resync.
Fix 3: Check compatibility and firmware
Confirm if you’re using a supported model and check for updates if available.
Open the Fitbit app > tap your profile icon > Device > update if available.
Fix 4: re-sync your device manually
Sometimes the app simply needs a resync. Pull down on the Today screen in the Fitbit app to manually sync the device. This forces the app to refresh your device and often restores the missing ECG app.
Fix 5: Confirm your region
Check if the account region is set to a country that does not support the ECG app.
Open the Fitbit app > Profile > Personal Info > Country/Region. Update the location if required and sync it again.
Fix 6: check permissions and Bluetooth
The ECG app needs certain permissions to work properly. Make sure the Bluetooth and Location are turned on and allow the Fitbit app to access Bluetooth, Nearby devices, and Notifications.
Fix 7: Wait It Out
The ECG app takes some time to load. Some users will see a black screen during the loading time before they gain access to the app. All you have to do is give it a few seconds until the “Place your fingers on the case” screen appears.
Fix 8: contact Fitbit support
If none of these fixes work, contact Fitbit support through their Help section in the app or on their website.
Wrap Up
The Fitbit ECG app is one of the most significant lifesaving apps that is available for all Fitbit users for free. It is equipped to detect irregular heart rhythms and send notifications immediately, which are accurate and FDA-approved.
It is mandatory that the app monitors the vitals 24/7 without any interruptions for the best results. We hope that you can now fix the ECG app issue on your Fitbit and access the app without any hindrance. Many people are also wearing their Fitbits on their ankles instead of their wrists for better accuracy, but I don’t recommend it for heart rate. Steps, maybe!
For official guidance on ECG availability & setup requirements, you can also refer to Fitbit’s ECG app support documentation.
