Don’t Poke Holes Behind Your Fitbit- Here’s How To Reset It The Right Way

Stop. Do not poke or mess around with the small holes behind your Fitbit fitness tracker in an attempt to reset Fitbit. You might cause irreparable damage because these might contain sensors or possibly a microphone.

If you have concerns about your Fitbit device not syncing or responding to taps and swipes, the best way to overcome all operational issues is to restart or erase/ clear the data on your Fitbit.

A restart/reboot does not erase your data. A factory reset or Clear User Data will erase data stored on the device.

This is also recommended to all users who wish to resell their device when they upgrade to a newer version. Just follow the instructions in this article and reset your Fitbit device to protect all your personal data.

In this guide, we explain how to reset Fitbit devices properly, including Fitbit Charge 6, Charge 5, Versa, Sense, Inspire, Luxe, Ace, Aria, Flyer and older Fitbit models.

Quick Answer: Should You Restart or Factory Reset Your Fitbit?

Your problem	Best action
Fitbit frozen or lagging	Restart
Fitbit black screen	Charge + Restart
Fitbit won’t sync	Restart + Bluetooth checks
Selling Fitbit	Factory Reset + Remove From Account
Giving Fitbit away	Factory Reset + Remove From Account
Want to erase all data	Clear User Data / Factory Reset
Switching phones	Usually remove/re-pair instead of full reset

Restarting Fitbit does not delete your Fitbit data. Factory reset and Clear User Data erase information stored on the device.

Restart vs Factory Reset vs Clear User Data

Action	Deletes data?	Best for
Restart / Reboot	No	Frozen screen, lag, sync issues
Factory Reset	Yes	Selling, gifting, serious software issues
Clear User Data	Yes	Erasing trackers like Charge, Luxe, Inspire
Remove From Account	Removes account connection	Selling or pairing to another account
Forget Bluetooth Device	Removes phone pairing	Bluetooth/sync issues

What To Do Before You Reset Your Fitbit

Sync your Fitbit first, if possible

All unsynced data may become permanently lost after the factory reset/Clear User Data action.

Charge the device

Some models of Fitbit require that they be connected to the charger during the reset/Clear User Data process.

Know your Fitbit model

It is very important to know which exact Fitbit model you own because the reset procedure differs in all: Charge, Versa, Sense, Inspire, Luxe, Ace and old Fitbit models.

Remove Fitbit Pay cards if applicable

In case you use Fitbit Pay function, you should always remove all saved credit/debit cards before transferring or selling this device.

How To Restart Fitbit Without Erasing Data

Note: Before you reset Fitbit devices, you should know that resetting will completely wipe out all the stored data in your device. If you are looking for ways to fix operational issues, it is recommended that you restart your device instead of resetting it.

Restart Fitbit Charge 5, Charge 6, Luxe and Inspire 3

Step 1 – Swipe down the clock screen of your Fitbit device.

Step 2 – Tap to open Settings.

Step 3 – Select Restart Device.

Step 4 – Tap Restart.

Restart if Fitbit is frozen or unresponsive

Step 1 – Connect the charging cable to your Fitbit device.


Step 2 – Tap the button located at one end of the charger for 3 times with 1 second gap between each press.


Step 3 – You will notice that Fitbit logo comes up.

The above process is usually recommended if you are dealing with Fitbit Charge 6 or Charge 5 which have become unresponsive or frozen.

Restart Fitbit Charge 3 And Charge 4

Step 1 – Open the Settings app on your Fitbit device.

Step 2 – Swipe down to find About.

Step 3 – Tap Reboot Device.

If the Fitbit is unresponsive:

Step 1 – Connect the device to the charging cable.
Step 2 – Press and hold the tracker button for around 8 seconds.
Step 3 – Release when the Fitbit vibrates and shows the smile icon.

Restart Fitbit Versa And Sense Series

Step 1 – Press and hold the side button for around 10 seconds.
Step 2 – Release the button when the Fitbit logo appears.

This restart method may help if your Fitbit Versa or Sense is frozen, lagging, not syncing, or showing a black screen.

How To Factory Reset Fitbit By Model

Reset Fitbit Charge 5, Charge 6, Luxe and Inspire 3

Step 1 – Swipe down the clock screen of your Fitbit device.
Step 2 – Tap to open Settings.
Step 3 – Select Device Info.
Step 4 – Tap Clear User Data.

When you reset Fitbit Charge 5, Charge 6, Luxe, and Inspire 3, all your stored data will be automatically deleted. You will need to pair and set up the device again as new.

Reset Fitbit Charge 3 And Charge 4

Step 1 – Open the Settings app on your Fitbit device.

Step 2 – Swipe down to find About.

Step 3 – Tap Clear User Data.

Reset Fitbit Versa And Sense Series

Step 1 – Open the Settings app on your Fitbit device.

Step 2 – Swipe down to find About.

Step 3 – Tap on Factory Reset.

Factory resetting Fitbit Versa and Sense devices is recommended before selling, gifting, or pairing them to another Fitbit account.

Reset Fitbit Inspire, Inspire 2, Inspire HR, And Ace 3

Step 1 – Open the Settings app on your Fitbit device.

Step 2 – Tap to Clear User Data.

Note: Fitbit Inspire 2 users should first deactivate their Tile app before they reset their Fitbit devices. 

Reset Fitbit Ace 2

Step 1 – Connect your Fitbit Ace 2 to the charging cable.

Step 2 – Then, open the Settings app on your Fitbit Ace2.

Step 3 – Tap to Clear User Data.

Step 4 – Press the screen for 3 seconds when prompted.

Your Fitbit Ace 2 data will automatically reset when you feel the gadget vibrate and the clock reappears on the screen.

Reset Aria Scale Series

Step 1 – Remove the batteries from your Fitbit device.

Step 2 – Wait for 10 seconds before you insert them once again.

Users who wish to resell their Fitbit Aria should ensure that they log out of their Fitbit account and remove it from the device.

Reset Fitbit Flyer (headphones)

To reset the Fitbit Flyer, users should first clear all paired devices from the memory of the Fitbit app. Then, press the following combinations of the buttons on the device to reset it.

Up – Down – Up – Down – Up – Select

You will notice that the LED flashes 5 times in white before the Fitbit Flyer turns off. Your fitness tracker will be completely reset when you turn it back on.

Reset Other Fitbit Devices

The data of all other Fitbit devices that are not mentioned in the list above will be automatically cleared when it is paired to a new account. You can remove your Fitbit device from your account by following the instructions illustrated below:

Step 1 – Open the Fitbit app on your smartphone and tap on the Today tab.

Step 2 – Tap to open Devices.

Step 3 – Select the device that you want to remove.

Step 4 – Tap the Trash Can icon to remove it.

Step 5 – Follow the on-screen prompts to remove the Fitbit device from your account

Remember that any data that has not been synced will be automatically deleted when you remove your Fitbit device from your account.

How To Remove Fitbit From Your Account

Step 1 – Open the Fitbit app on your smartphone and tap the Today tab.
Step 2 – Tap Devices.
Step 3 – Select the Fitbit device you want to remove.
Step 4 – Tap the Trash Can icon.
Step 5 – Follow the on-screen prompts.

Removing the Fitbit from your account is strongly recommended before selling or gifting the device.

How To Remove Fitbit From Bluetooth

Step 1 – Open Bluetooth settings on your smartphone.
Step 2 – Find your Fitbit device.
Step 3 – Tap Forget Device or Unpair.

This may help if your Fitbit will not sync or pair correctly.

Fitbit Reset Not Working? Try These Fixes

Problem	Likely cause	What to do
Fitbit screen is black	Battery or frozen system	Charge + restart
Fitbit frozen	Software hang	Restart first
Clear User Data missing	Device not charging	Connect charger
Fitbit won’t sync	Bluetooth/app issue	Restart Fitbit + phone
Reset option not working	Low battery	Charge device to 30%+
Fitbit still linked to old account	Device not removed	Remove from Fitbit app
Selling Fitbit	Device still paired	Factory reset + remove account

Before Selling or Giving Away Your Fitbit

Before resetting your Fitbit device to sell it, be sure you have done the following:

• Sync your Fitbit one last time 
• Factory reset or clear user data 
• Unlink your device from the Fitbit app 
• Forget your device in Bluetooth settings 
• Remove any Fitbit Pay cards 
• Clean your device 
• Pack your charger
• Let your customer know the model of your Fitbit

Wrap Up

Fitness goals change as people change over time. It is perfectly okay if you wish to have a clean slate and start from scratch. Whether you are upgrading your Fitbit fitness tracker or amping up your fitness goals, it is recommended that you first reset your Fitbit, so that it can keep up with your new goals and track the progress accordingly.

We hope that you can now easily reset your Fitbit by following the instructions explained in this article and make the lifestyle changes that you so deserve.

If you need further help after resetting your Fitbit, you may also find our guides on What Fitbit Do I Have? 5 Easy Ways To Find It! and How To Download Apps On Fitbit? Answered! helpful.

Frequently Asked Questions