There can be many reasons for canceling an Oura Ring order. Perhaps you rethought the color or size or want to opt for a different smart ring. It happens!
While canceling Oura Ring order is easy, I have found that there are specific rules and a time limit to consider. I have done the research for you, so let me show you how it’s done.
Cancel Your Oura Ring Order on the Oura Official Website
When I tried to cancel my Oura Ring, I found out that I could only do so in two scenarios: if I hadn’t confirmed my ring size yet or if Oura hadn’t yet set it up for shipping.
If you’re still settling on your ring size, take your time to decide comfortably. But once you have selected the size, act quickly because Oura tends to prepare shipments promptly.
Here are the steps to follow:
- Go to Oura’s My Account Portal.
- Enter your email ID to get a one-click login link and click Submit.
- Open your email provider’s website or app, find the email you received from Oura, and click on the one-click login link.
- You will be redirected to the My Account webpage.
- Now, select the Orders section.
- Find the Oura Ring order you want to cancel.
- Tap the Cancel Order button to initiate the cancellation process.
- You may need to confirm your decision and give a reason. Just follow any on-screen instructions to finish the process.
Note:
If you can’t find the Cancel option and your order hasn’t shipped, you can still cancel it. You need to create a support ticket on Oura’s Contact Us portal. However, you’ll want to act quickly before your ring ships. I have found this method can be a bit slow.
To speed things up, I recommend contacting Oura on their official Instagram handle. Oura is available on multiple platforms, but I’ve noticed they’re quickest to respond on Instagram. You can also reply to your Oura order confirmation email directly. It works as well.
For extra assistance, you can also get help on Oura’s subreddits on Reddit. Oura’s employees do answer some queries, but they don’t manage returns or cancellation requests directly on the platform.
Key Points to Note:
- You can only cancel Oura Ring’s order before it’s shipped out.
- If your ring size is confirmed and it’s set for shipping, you can’t cancel it. You’ll need to return it when you get it.
- From what I have learned, shipping and handling fees, including UK VAT and customs fees, are non-refundable. These fees are $20 CAD for Canada, 15 € for the EU, £15 for the UK, and $15 USD for the US and other countries.
- I have discovered that for shipped orders, there is a 30-window to return or exchange your Oura ring.
- If you’re no longer interested in Oura, I suggest canceling your Oura app membership through the My Account section of the Oura app to avoid charges.
- You can cancel the order after receiving the sizing kit. All you need to do is hit Cancel Order instead of confirming your ring size.
- If you have ordered Oura Ring from Amazon or Best Buy, cancellation is only possible before it’s shipped. However, I recommend contacting their customer support for details and specific policies.
Frequently Asked Questions
Wrap Up
Awesome! I hope you have found the cancellation process for your Oura order with my guide smooth. Personally, I’ve also experienced it being hassle-free, although I wish Oura would allow cancellations up until the delivery stage. Moreover, I think the reliability of the 30-day return window would have been stronger without any associated shipping and handling charges.
