How To Return Oura Ring & Get Easy Refund?

I’ve been using Oura Gen 3 for quite some time, and it never failed me. Honestly, for me, there is nothing to dislike about the Oura ring. However, not everybody feels the same! Sometimes, it takes a month to figure out whether the ring is useful to you or not.

I helped one of my closest friends to return the Oura ring and claim a full refund within 30 days. So, if you are one of those who are looking forward to returning the Oura ring for any reason, I think I can help you with it.

Return Oura Ring & Claim Your Refunds Successfully

Returning or exchanging the Oura Ring is possible within 30 days of receipt of your original order. However, you have to make sure that the Oura Ring is fully functional and undamaged. So, in that condition, anyone is eligible to return Oura Ring.

Now, if you are looking forward to exchanging your Oura Ring for a different color or style, then there is no direct way to exchange the product. You have to return Oura Ring following this process and reorder again after your refund is processed. For a different size, you can exchange the current ring directly.

Oura Ring’s return policy for the US and other regions is different. For your convenience, I will share the return policy for the US and other regions in as much detail as possible.

Oura Ring Return Policy For US Orders

1. Open the official return page of Oura Ring.

2. Next, fill up the form providing your Order Number and email ID.

3. After that, select the item you wish to return.

4. Again, confirm the address and hit the Submit button.

5. The last step was packing the Oura Ring, fixing the invoice on the box, and returning it.

After returning the product, the sender will receive follow-up emails confirming the return process.

Note: If you are from Canada, Finland, Germany, and the UK, then the same steps as mentioned above are applicable to you!

Here, find the self-service Returns Portal Links For Selective Countries:

Country	Self-service Returns Portal Links
Canada	Click here
Finland	Click here
German	Click here
UK	Click here (This link is applicable for orders placed after March 12, 2024)

Oura Ring Return Policy For the Rest of the World

If you are not from the US, Canada, Finland, Germany, or the UK, don’t worry; you can return Oura Ring, too, if you are not satisfied (be guilt-free!).

As per my research, Oura customers from the rest of the world can return Oura rings by submitting a request to Oura customer help. Here is how you can do it:

1. To submit your request to exchange or return the Oura Ring, visit Oura Customer Support.
2. Now select “I have an Oura Ring” from the dropdown.

3. Next, fill up your Gmail address followed by selecting ‘Returns and exchanges’ from the dropdown.

4. You can add details regarding the issue in the ‘more description’ section.
5. At the bottom, you will find the ‘Submit’ button. Click on it and wait for the Oura customer support to reply to your email.

Note: As per the latest announcement by team Oura, if you are from Russia, Oura is not accepting returns or exchanges from Russia at this time.

Things You Should Know Before Applying for Return

I have already shared how you can return Oura Ring and how easy the process is. However, while researching the Oura ring’s return policy, I found that the return policies differ when buying an Oura ring from a retailer in-store or online (popular e-commerce sites).

Also, I discovered additional information that can really help you while returning this smart ring. So, here are some perks for you:

What If…

• You Bought Oura Ring From Retail Online/Offline Stores?

You can buy Oura rings from various retail locations around the globe. For your information, Oura Rings are available in the following retailers:

1. Amazon.com [US, Canada]
2. Bestbuy.com [US]
3. Bestbuy.ca [Canada]
4. Elkjop/Elgiganten/Gigantti [Denmark, Finland, Norway, Sweden]
5. John Lewis
6. Softbank
7. Target

• You Currently Have The Oura Membership, Can You Still Return It?

If you currently have the Oura membership, you can still return the ring. However, it is recommended to cancel it before returning your ring, or you will be charged for the premium plan.

• You Need To Return Or Exchange Again?

Oura told me that returning or exchanging is allowed only ‘once’ per product. Simply put, you have only one chance to return or exchange your original Oura product. So, give it a good thought before making any return or exchange request to Oura.

• You Lost The Original Packaging?

Let it be! Any other suitable packaging for the ring is accepted by Oura as long as the product is in good condition.

• You Need Exchanged Ring To Be Delivered On A Different Address?

If you want your exchanged ring delivered to a different address than the previous one, it is possible! You just need to mention the new address in the form [return request].

• You Don’t Remember The Order Number?

Simply open the My Account portal on Oura.com and track the original order. If you can’t, just reach out to the Oura support team.

Addressing Oura Return And Refund Issues

It is understandable that the Oura return policy is transparent. Yet, I have found that many of my friends complain that they are stuck in the return process, and claiming a refund is also often failed.

For instance, Oura users often mention that they can’t see a refund transaction on their account. If you are facing the same issue, connect with the Oura support team 24 hours after receiving a refund confirmation mail from them.

You must be concerned about whether you can issue a refund to a different card or bank account. I can help you with that, too! I reached out to the Oura support team once regarding this query. As per the Oura team, a refund will be credited to the original method of payment and currency.

Moreover, people often claim that they are waiting too long for the refund process. As far as I know (again, I asked Oura for help), the refund process takes place within 14 business days after the product is received by the Oura team.

If Oura isn’t crediting the refund amount within 14 business days, reach out to the Oura support team and raise a ticket. However, even if you have raised a ticket using Oura’s Customer support and your return and refund request is not approved, you can try:

1. Replying directly to Oura in the order confirmation email to return the ring.
2. Tagging Oura on social media posts or sending DMs. Using Instagram has proven effective!

Frequently Asked Questions

Wrap Up

So far, as you can see, returning the Oura Ring and claiming the refund is easy. However, as I have briefed in this article, make sure that you fulfill all the return terms and conditions, or your claim for a refund may fail. Always follow up with the Oura support team for updates regarding the product return and refund process. Pushing a little bit more can effectively accelerate the refund process!

Besides, if you are struggling with refund-related queries [that I may have missed answering in this short article], drop them in the comment box so that I can answer them for you. We are all ears!