Fitbit Sense On-Wrist Calls Not Working – Easy Fixes!

Now you can receive on-wrist calls with Fitbit Sense! It’s great news for Fitbit Sense users- you can now use the Fitbit calling feature. However, the Fitbit Sense calls not working error is taking the internet by storm. 

Reddit and Twitter are now flooding with complaints. The most common reason is a setting or syncing issue, not a faulty hardware. So, here we are to explore the step-by-step methods for troubleshooting this error with you!

Why Are Fitbit Sense On-Wrist Calls Not Working?#

Here are some of the possible reasons:

• Your Fitbit and smartphone connection via Bluetooth may be interrupted or out of range. 
• Fitbit Sense’s notification settings may be turned off. 
• Maybe there is a glitch in the Fitbit App. 
• The Fitbit Sense device needs a firmware update. 
• The on-wrist call feature hasn’t properly been set up.
• Phone is on DND or Airplane mode.

Fixes for Fitbit Sense On-Wrist Calls Not Working#

Let’s find the fixes below to address the issue: 

Fix 1. Restart Your Smartphone#

One of the best methods to start with is restarting your smartphone to resolve the Fitbit Sense not showing phone calls issue. All you need to do is hold the side button of your smartphone for a few seconds to display the restart/reboot option and then tap on the restart button to restart it. The restarting process may vary, depending on the model. 

Fix 2. Update the Fitbit App and watch firmware#

If you are frequently encountering Fitbit Sense on-wrist calls not working, check for the Fitbit app updates. If your Fitbit App is not updated, it can interrupt the receiving call feature.

You can open the Play Store or App Store, depending on your smartphone model, and update the Fitbit app in just a few seconds. 

To check for firmware updates on the Fitbit app > Today tab > Profile > your device > check for a firmware update.

On your watch, head to Settings > About > Update (if available).

Fix 3. Keep The Phone And Fitbit Sense Side By Side#

Check the Bluetooth connection between your phone and Fitbit Sense. If there is any interruption, then your Fitbit may not be able to receive phone calls. To resolve the problem of the Fitbit Sense on-wrist calls not working issue, place your smartphone and the Fitbit Sense side by side and give some time to sync. 

Fix 4. Turn On “on-wrist call” For Fitbit#

On your phone, open the Fitbit app and head to Devices > select your Sense > On-Wrist Calls. Follow the prompts to set it up.

Fix 5. Turn Off DND/Sleep Mode#

If DND (Do Not Disturb) or Sleep Mode is enabled on your phone, then it’s no surprise that you are encountering the Fitbit Sense on-wrist calls not working issue. Turn off both the Sleep mode and the DND option and try again. 

Fix 6. Remove Other Bluetooth Devices From Your Phone#

If your smartphone is connected to multiple devices via Bluetooth, then it can interrupt the Bluetooth connection between your phone and your Fitbit smartwatch. Remove other Bluetooth devices from your smartphone and check if the issue is resolved. 

Fix 7. Force Quit The Fitbit App#

Exit the Fitbit app or force quit it on your phone. Sometimes, if multiple applications are running in the background, they can conflict with receiving calls on a smartwatch. It is better to force close the app once and then reopen it after some time. 

Fix 8. Turn Off Airplane Mode On Your Phone#

Is your Airplane mode turned on? This is the simplest reason why your Fitbit Sense on-wrist calls are not working! Let’s turn off the Airplane mode on your phone and try again. 

Fix 9. Turn On ‘Share System Notifications’ (Android only)#

If you are frequently facing trouble, check if the ‘Share System Notifications’ is turned off. If yes, then you should turn on this option.

To do this, head to Settings > Bluetooth > Your Fitbit > Share System Notifications. Wait for a few minutes to sync your device with the changes, and then try calling again. 

Fix 10. Restart Your Fitbit Sense#

If you have already tried all the methods that we have shared in this article, and nothing has worked for you so far, then the last card that you can play is restarting your Fitbit Sense! To restart your Fitbit Sense, follow the quick guidelines below

Step 1: Press and hold the side button of your Fitbit for about 10 seconds or till the Fitbit logo appears. 

Step 2: Release the button and wait until the device reboots. 

Step 3: After the device is booted, turn on Bluetooth and connect with your smartphone. 

Conclusion#

Now that we are at the conclusion, we have the knowledge of 10 useful tricks to deal with the Fitbit Sense on-wrist calls not working issue.

Try all of the above methods; if none of them are working, connect with the Fitbit support. Got a question? Shoot it in the comment section. 

However, If you’re having other Fitbit issues, you may also want to check How To Get Text Messages On Fitbit Sense, Inspire, Versa, And Charge Series and Fitbit GPS Not Working? Reasons With 8 Simple Fixes To Try.

Frequently Asked Questions#