There are many queries that just aren’t resolved by reading articles from the help, especially when you have a smart ring. Since the day I started using Oura, I have had a zillion doubts about its features and functions.
To get real answers, I reached out to Oura’s professional customer service. They can help with everything from cancellations and returns to optimizing and troubleshooting health features.
So, how do I contact Oura’s customer services? Keep reading, and I will explain all available modes and methods to get their help in the easy steps.
3 Ways to Get Customer Service From Oura
Oura’s customer service skips the usual phone or direct email options and opts for online tools such as Finn (an AI Chatbot) and the Submit a Request page. Let me break down these options. There’s also a bonus feature that’s quite effective!
Method 1: Chatting with a Virtual Assistant
When you need a quick answer or basic troubleshooting, you can chat with Oura’s virtual assistant, Finn. I’ve been using this virtual assistant since it was known as Ollie. I personally feel that Finn is better at providing instant replies than Ollie.
If Finn isn’t helpful, I just type “Contact Member Care.” You’ll need to provide your first and last name, email (and confirm it), and summary of your issue. It will then create a ticket for you, and you’ll get updates via email.
Finn is always available to help you. It can assist you with account management, troubleshooting, orders, and everything about understanding the Oura Ring. It is reliable support whenever you need it, day or night.
Why to Use Finn — Virtual Assistant:
- To get fast answers to basic questions.
- Available wherever you are online.
What to Keep in Mind:
- Finn has limited expertise compared to human support.
- Finn might not be able to solve new/complex issues.
Method 2: Submitting a Support Request
When I face a unique issue that isn’t covered in the help topics, I find it important to connect with real people for support. Oura has a dedicated channel for this using a detailed request form. Here’s how I do it:
- Go to the Oura Support’s Submit a Request webpage.
- Pick the type of help you need from the options under Let’s get started.
- After selecting, a few boxes will pop up. In all cases, put your email in the second box. Oura will email you back there.
- Choose the category in the third box that fits your issue the best. You might have to pick more categories in the next boxes.
- Next, a form will appear. Please add more description where you can give more details about your problem.
- When you’ve filled everything out, hit Submit to send your message.
Typically, I receive a response from the Oura Support team overnight or within a day, except on major US and EU holidays. They reply to the email address I provided in the form.
Why Use a Support Request:
- Direct line to Oura Support team.
- Share detailed info about your problem.
- Best for complex problems or specific problems.
Keep in Mind:
- Requires more effort compared to other options.
- There might be a wait time for a response.
Bonus Method: Reaching Out to Oura on Social Media
When official ways don’t work, I go to social media. Oura is active on Facebook, Instagram, Reddit, and X (formerly Twitter). They don’t have a phone number, but I’ve found Instagram DMs work best. It’s quicker than email and feels more personal.
Plus, Oura members actively engage in Subreddits, where they share invaluable tips, information, and experiences.
If you’re on these platforms, send them a message with your issue. They’re pretty good at responding quickly.
Choosing the Right Oura Customer Service Option
With all these options, you might be unsure which one to use. Here’s my approach:
- For common issues, I go to the Oura Help Center.
- For simple questions, I chat with Finn.
- If I’ve complex questions, I submit a support request.
- For faster backend support and to get rid of the long Support Request form, I let Finn create a ticket.
- If I’m in a hurry, I contact them via social media, mainly Instagram.
Regardless of the method, the Oura customer support team will get back to you with the info you need to make the most of your Oura Ring.
Frequently Asked Questions
Wrap Up
That sums up how to contact Oura customer service! I hope you have found this blog post helpful for you. While the current options are okay, I think there’s room for improvement.
I would like to have a human interaction rather than relying on Finn, whose responses are often unclear or lacking detail. Waiting a whole day for Oura’s email replies feels sluggish to me personally. To improve this, adding phone support would be a great step.
